Shipping FAQ's

Please note: We only ship to the 48 contiguous US states.

  • Orders received by 3:00 PM EST will be processed within 24 hours, then shipped the following day. If your order is received after 3:00 PM EST on Wednesday, it will not be shipped until the following Monday.
  • Kayem does not process orders Thursday – Sunday, to ensure you are receiving the freshest product possible, without shipping delay.
  • If your order is received on the day before a FedEx holiday, your order will not ship until the next FedEx business day.
  • FedEx Standard Overnight will be the only shipping method available to ensure prompt delivery. A signature may be required upon delivery, as your safety is top priority and we want to ensure that the products you receive are of the same high quality as the day they left our facility.
  • Please review FedEx shipping rates as we have no control over their rates.
  • All orders are shipped in sealed, insulated containers containing ice packs. Immediately refrigerate the product when it is received.

If you have any questions please contact us at 1-800-426-6100 and ask for customer service.